Privacy Policy

This policy applies to this public website, appointment forms, patient portal features, telepsychiatry requests, clinic communications initiated through the website, and related administrative services. Separate clinical consent forms or notices may apply to particular treatments.

We may collect contact details, appointment information, account details, messages, payment references, and health-related information that you voluntarily provide.

Technical information such as device type, browser, approximate location, and website activity may also be collected for security and service improvement.

Depending on the service used, records may include identity and contact information; demographic and guardian details; appointment history; symptoms, medical history, medicines, allergies and clinical notes; payment and transaction references; messages and support requests; consent choices; and account or device security information.

We aim to collect only information reasonably required for the relevant clinical, administrative, safety, or legal purpose.

Information may come directly from you, a parent or guardian, an authorised family member, a referring clinician, clinic personnel, payment providers, or technical systems used to operate the website. Please ensure you have authority before submitting information about another person.

Information may be used to manage appointments, provide requested services, communicate with patients, process payments, maintain clinical and administrative records, secure accounts, and improve the website.

Personal information is used for the purpose for which it was collected and compatible clinical or administrative purposes. Patients should provide accurate, current information and promptly notify the clinic when contact details, medicines, allergies, guardianship, or other important information changes.

Health information should only be submitted through the appropriate secure forms. This website is not an emergency service. Do not use ordinary contact forms or the AI assistant for urgent or life-threatening matters.

Information may be shared with authorised clinic personnel and essential service providers that support hosting, communications, payments, or clinical operations. We do not sell personal or health information.

Information is handled when necessary to respond to your request, arrange or provide care, administer a contract or payment, protect legitimate security interests, meet professional responsibilities, or where you have provided consent. You may withdraw optional consent at any time, although this does not affect earlier lawful processing.

A parent, legal guardian, or appropriately authorised person should provide information for a child unless applicable care rules permit otherwise. Please avoid submitting information about another person unless you are authorised to do so.

Clinical records are maintained separately from ordinary website content and are accessed only by people who require them for authorised care or administration. Confidentiality may be limited where disclosure is required for patient safety, protection of another person, professional obligations, or a lawful request.

Administrative, technical, and organisational safeguards are used to reduce the risk of unauthorised access, alteration, disclosure, or loss. No online system can guarantee absolute security. Patients should protect passwords, use trusted devices, and avoid sending sensitive information through ordinary email or social messaging.

Clinical, appointment, payment, and communication records may be retained for professional, operational, safety, and legal reasons. When information is no longer required, it may be deleted, anonymised, or securely archived according to the clinic’s retention practices.

Depending on applicable rules, you may request access to personal information, correction of inaccurate details, restriction or deletion where appropriate, or information about how data is used. Identity verification may be required before a request is completed.

Links to WhatsApp, maps, payment services, video platforms, or other websites are governed by those providers’ privacy practices. Online consultations requested from outside Pakistan may involve cross-border communications and different local privacy requirements.

Contact details may be used for appointment confirmation, reminders, care coordination, payment notices, security alerts, and responses to enquiries. Promotional messages, if introduced, should be sent only where appropriate and should include a reasonable way to opt out. Opting out of promotional messages does not stop essential service communications.

The website may use necessary browser storage for security, sessions, consent preferences, and guided-tour progress. Optional analytics technologies are addressed in the Cookie Policy and should follow the choice recorded through the consent controls.

Automated tools may help route questions, provide general information, or support website functions. They are not a substitute for a psychiatrist’s clinical judgment. Do not enter unnecessary identifying or sensitive medical information into the public AI assistant.

If a material data incident is identified, the clinic will assess it and take reasonable containment and notification steps where required. Privacy concerns should be raised promptly using the contact details below so they can be reviewed.

Please describe the information or concern clearly and provide a reliable way to contact you. The clinic may verify identity, acknowledge the request, investigate relevant records, and provide an outcome within a reasonable period. Some requests may be limited where retaining information is necessary for clinical safety, professional accountability, fraud prevention, or another valid obligation.

This policy may be revised when services, technology, or legal requirements change. The current version and revision date will be published on this page.

Privacy questions may be sent to dr.shoaibzafar@gmail.com.